Case Study
OHO CRM
CRM for service businesses
Ops automation plus reporting that keeps teams in sync.
Problem
Fragmented spreadsheets and manual task routing.
Solution
Automated tasking, reminders, and reporting dashboards integrated with email and SMS.
Results
Lower missed follow-ups and clearer pipeline visibility.
Approach
- Discovery: clarified constraints, users, and success metrics.
- Architecture: designed modular services with secure integrations.
- Build: shipped fast iterations with QA and observability baked in.
- Launch: hardening, runbooks, and handover to client teams.
What we delivered
- Product strategy and UX flows mapped to revenue/ops outcomes.
- Production-ready frontend and backend with monitoring.
- Integration playbooks and documentation for client teams.
- Post-launch support and iteration backlog.
Next
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